PAYMENT AND DELIVERY

For online payments, the amount will be charged to your credit card upon completion of your order. In the event of an order cancellation due to potential order cancellations or stock issues, a refund to your credit card will be made within 14 business days.

Delivery

We strive to hand over your ordered products to the courier on the same day. For products that take time to procure, the delivery time is 7 business days, as stated in the product details. In the event of a potential delivery delay, you will be informed.

To ensure that the product delivery is carried out without delay, please provide your current location address as the delivery address during the day.

Your requests will be processed to be prepared according to the delivery type you specified at the end of the order. Products will be shipped from our Istanbul-based company via intercity courier and domestic courier companies. After your orders are confirmed, they will be delivered to the courier company at the latest by the end of 7 (7) business days.

You can consult our customer representative and discuss alternative delivery terms. Also, courier deliveries are only valid for Turkey

Payment Tracking

If the system in question cannot perform the transaction due to any problem, our visitor is informed of this situation at the end of the payment page.

In the event of any error at the specified address, contact is made with the person who placed the order regarding the order that could not be delivered.

The validity of the email address provided by our visitor is confirmed with the automatic email sent following the transfer of the order.

We have a responsibility not only to the customer but also to the bank whose credit card system we use regarding the completion of the delivery.

 

 Please note!

Please open and inspect packages you believe were damaged during shipment in front of the company representative who delivered them. If you believe there is any damage to the product, do not accept the product and have a report drawn up by the courier company.

After the product is received, it is accepted that the courier company has fully fulfilled its duty.

If the product is damaged: Please report the report you have prepared to recepkpln2024@gmail.com  email address as soon as possible.

If you perform these actions, we will start working on your package and ensure that the delivery is repeated as soon as possible.

If you briefly explain why you want to return the product in this email, you will help us with our work regarding the product.